Clubmy Privacy Policy

Clubmy (https://clubmy.ws) is an online betting and gaming platform serving users in Bangladesh and other countries. This Privacy Policy applies to our website, mobile application, and all related services.

By creating or using an account on our platform, you fully accept this privacy policy. Providing personal information on Clubmy is entirely voluntary, though certain services may require it.

This privacy policy has been prepared in accordance with applicable laws in Bangladesh and international data protection standards. We review and update it regularly as needed.

Clubmy only collects data that is strictly necessary. We never ask for excessive or irrelevant information. Below is a breakdown of the data we collect:

We collect information directly from you when you register, complete KYC verification, make transactions, or contact support. Some technical data is also collected automatically.

Clubmy uses your data only for specific, legitimate purposes. Our core principle is simple — to enhance your experience and keep our services secure.

• Creating and managing your account and ensuring its security.
• Processing betting transactions, deposits, and withdrawals successfully.
• Completing KYC verification and meeting legal obligations.
• Detecting and preventing fraud, money laundering, and other fraudulent activities.
• Providing customer support and resolving complaints.
• Analysing and improving platform performance.
• Sending you personalised promotional offers and bonuses (with your consent).
• Ensuring responsible betting and preventing problematic behavior.

Clubmy never sells your personal data. However, limited information may be shared with trusted partners in specific circumstances. In every case, strict data protection agreements are in place.

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum data required to process transactions.
• KYC Verification Provider: Approved third-party services are used to verify your identity.
• Legal Authorities: Information may be disclosed to relevant authorities when required by court order or legal obligation.
• Anti-Fraud System: Limited data is shared with specialized security services solely for fraud prevention purposes.
• Analytics Services: Anonymous usage data is analyzed to improve the platform.

The Clubmy website uses cookies and similar technologies to enhance your browsing experience and keep the platform running smoothly.

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: Remembers your preferences such as language and display settings.
• Analytics Cookies: Collects usage statistics to help improve our services.
• Marketing Cookies: Used to show relevant offers (you can disable this).

You can disable or clear cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

Clubmy uses industry-standard technology and processes to protect your data. Our security measures are continuously improved and reviewed.

• 256-bit SSL/TLS encryption on all data transmissions.
• Sensitive data is stored in encrypted databases.
• Two-factor authentication (2FA) available.
• Automatic alerts for suspicious logins and account activity.
• Regular security audits and penetration testing.
• Employee access to data is strictly controlled and logged.

As a Clubmy user, you have full control over your personal data. We uphold the following rights:

• Right to Know: You can find out exactly what information we hold about you.
• Right to Rectification: You can correct any information that is inaccurate or incomplete.
• Right to Erasure: You may request the deletion of your data under certain conditions.
• Right to Restrict Processing: You can request to restrict the processing of your data under certain circumstances.
• Data Portability: You can request your information in a structured, portable format.
• Right to Object: You can object to the processing of specific data.

To exercise any of your rights support@clubmy.ws-. We aim to respond within 30 business days.

Clubmy strictly does not provide services to anyone under the age of 18. We take the protection of children's privacy very seriously.

• Age verification is mandatory at the time of registration.
• Age is verified through the KYC process.
• If we discover that an account belongs to someone under 18, it will be suspended immediately.
• Parents or guardians with concerns are welcome to contact us.

Clubmy may update this Privacy Policy as needed. We will notify you based on the nature and significance of any changes.

• You will be notified by email or SMS before any significant changes take effect.
• Minor updates will be published on this page along with the date of revision.
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
• Visit this page regularly to stay up to date with the latest changes.

Contact us for any privacy-related questions, concerns, or complaints. Our dedicated privacy team is always ready to assist you.

• Email: support@clubmy.ws
• Response Time: Initial response within 48 hours
• Support Hours: 24 hours a day, 7 days a week

For further assistance, please visit our Help Center Visit.